We offer only exchange and have a no-refund policy. A product is eligible for exchange if it is wrongly delivered/damaged/broken or even if you are not satisfied with the quality of the product.
PLEASE NOTE – All of our products have been crafted by hand and may have slight irregularities or imperfections in colour or embellishment. These irregularities are the result of the human involvement in the process and add to the finished products charm while ensuring you have a one-of-a-kind piece. Locks/clasps for the clutches may be slightly different depending on what is available during the manufacturing process.
Exchanges will only be allowed on the condition that the product is returned in the original condition without marks or damage in any way. We reserve the right to refuse a return if the item does not meet the above condition/s.
Should you wish to exchange your order, you will need to cover the cost of the return. We recommend that you use a tracked postal method so that the items reach us safely and we can swiftly process the same.
In a rare instance where return parcels are lost or stolen, we will not be able to take responsibility.
Please note that the above conditions apply where items are purchased via other means such as email, Instagram or in person.
Please note that sale items cannot be exchanged due to the nature of the purchase.
All customised, personalised, cannot be refunded or exchanged.