FAQ

Our promise to you:

We take utmost care and do stringent quality checks to ensure that the items are delivered to you in perfect condition. Our objective is to provide a hassle-free shopping experience to our customers. 

Return policy:

We offer only exchange and have a no-refund policy. A product is eligible for exchange if it is wrongly delivered/damaged/broken or even if you are not satisfied with the quality of the product.

 PLEASE NOTE – All of our products have been crafted by hand and may have slight irregularities or imperfections in color or embellishment. These irregularities are the result of the human involvement in the process and add to the finished products charm while ensuring you have a one-of-a-kind piece. Locks/clasps of clutches may be slightly different depending on what is available during the manufacturing process.

Exchanges will only be allowed on the condition that the product is returned in the original condition without marks or damage in any way. We reserve the right to refuse a return if the item does not meet the above condition/s. 

Should you wish to exchange your order, you will need to cover the cost of the return. We recommend that you use a tracked postal method so that the items reach us safely and we can swiftly process the same.

In a rare instance where return parcels are lost or stolen, we will not be able to take responsibility. 

Please note that the above conditions apply where items are purchased via other means such as email, Instagram or in person. 

Please note that sale items cannot be exchanged due to the nature of the purchase. 

 All customised, personalised, cannot be refunded or exchanged.

HOW LONG DOES DELIVERY TAKE? 

For any item that is ready to ship the delivery time will be between 7-10 business days*

If your item is customised / personalised or made to order, please allow 3-4 weeks for you order to arrive to you. 

If you need your order by a specific date, please email at info@clutcheeet.com and we will aim to prioritise your order. 

WHAT ABOUT INTERNATIONAL TAXES & DUTIES

Please note that Clutcheeet cannot take responsibility for delays due to custom clearances as this is beyond our control. Sometimes taxes may apply which are subject to local laws and enforced by custom authorities upon arrival to your country. Clutcheeet does not take responsibility for import duties and taxes as again, this beyond our control. Should you fail to comply or pay these taxes and your order is returned to Clutcheeet you will be liable for additional fees charged and re-delivery.